Here at Secure Windows, we provide expert and professional installations for all our clients. However, in the very rare case something goes wrong, we want to make sure you are fully covered.
If your complaint is something that can be resolved easily with a visit to site, such as an installation or product problem, please call the office and ask for a service call.
If however your complaint is of a more serious nature, please write to us with the details of your complaint and we will carefully consider it. If you have not heard from us within two weeks, then you may pass your complaint to FENSA whose address is available on their website or TGAS the glass & glazing arbitration scheme.
At Secure Windows we are committed to providing you with an excellent customer service.